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Terms & Conditions

General Terms and Conditions of Sales

1. Application of General Terms and Conditions of Sales.
1.1 Any purchase order of products at La Botega del Sole S.r.l. (Vietnamour) is governed by these general terms and conditions of sales, without prejudice to the possibility for La Botega del Sole S.r.l. (Vietnamour) of applying special terms to purchases made through the Internet, at bars or other licensed stores.
1.2 Vietnamour reserves the right to change or modify these general terms and conditions at any time by publishing a new version.
1.3 Nespresso® is not a trademark of LA BOTEGA DEL SOLE S.r.l. or companies connected to it.

2. Purchase Orders
2.1 Orders can be made:
• online through the Internet: www.vietnamour.com;
• online through smartphones: www.vietnamour.com;
• at shops licensed for sale;
2.2 For purchases of coffee made on the Internet, the minimum order quantity is a box with the addition of shipping fees.
2.3 Vietnamour offers products for sale within the stock limit available at the time of purchase.
2.4 Vietnamour reserves the right to refuse an order, to set purchase limits or demand advance payment, in particular in the case of unpaid invoices, credit risk or insolvency.

3. Shipment and delivery
3.1 Vietnamour commits to deliver to Italy within 5 (five) working days upon receipt of the order. For all other countries, delivery terms may vary.
3.2 If at the time of purchase the customer requires a different delivery method than those normally offered, Vietnamour will charge the amount for shipment in the order. For purchases made at shops licensed for sale, the delivery of goods will take place immediately through direct collection by the customer.
3.3 Risks of accidental loss and deterioration of the goods will be transferred to the customer at the time of delivery or, in the event that goods are moved from one place to another, to the carrier at the time of delivery.

4. Goods conformity check
4.1 It is up to the customer to check the quantity and the conditions of the purchased products at the time of delivery. In case of anomalies and/or missing items, the customer must sign the delivery note writing “goods received unchecked” and inform Vietnamour within 7 (seven) days from the delivery date, keeping the invoice and the courier receipt.
4.2 After following all the instructions of section 4.1, in agreement with the customer, Vietnamour will provide replacement of products with the same market value, or provide a refund by means of a credit to the customer for later purchases.

5. Product return
No return of food products such as capsules, moka, filter, and beans purchased directly from licensed shops or via the Internet are normally accepted. In particular for products purchased at a shop, once the customer has left the premises Vietnamour will no longer be able to replace the product: it is therefore for the customer to check the quantity and conditions of products at the time of purchase/delivery and, in case of anomalies and/or missing items, to report to the staff before leaving the store. Exceptions are those anomalies (such as crushed capsules and/or missing parts, packaging defects and so forth) which cannot be detected by the customer at the time of purchase. In this case, replacement will be accepted upon verification by Vietnamour.

6. Price and invoicing
6.1 Invoiced prices for purchased products are those in effect at the time when the purchased order was issued and include taxes. Shipping costs are indicated separately on the invoice.
6.2 Vietnamour retains the right to the property of delivered goods until the full payment of the invoice.
6.3 All products may be subject to price changes without prior notice from Vietnamour.

7. Payment
7.1 For purchases made at shops licensed for sale, final payment is required at the time of collection of the goods.
7.2 Any credit card payment is immediately due and payable. Credit card details will be encrypted during the transaction for security reasons.
7.3 Any delay in payment may result in the application of a default interest on the expired balance and in the payment of the administrative and legal expenses incurred.
7.4 Payment cash on delivery: by choosing this method, payment will be made to the courier at the time of delivery of the purchased product. Payment must be cash, with banknotes and coins paid directly to the courier. Only exact sums corresponding to the amount of the order are accepted: no change will be provided. Circular notes or cashier’s checks will not be accepted. Pursuant to and by the effect of Art.12 of D.L. December 6, 2011 n. 201, cash payments will be accepted within the threshold of € 999.99.

8. Data protection
8.1 The data provided shall be used only for purchase orders and to send commercial information or exclusive offers. Data will be processed in accordance with the Italian Personal Data Protection Code (D.Lgs. 196/2003) and will not be transferred to third parties other than the suppliers involved in the organization and management of transport and delivery.
8.2 In accordance with art. 7 of the aforementioned Code, users may at any time ask for information about personal data, as well as modify or delete them by contacting La Botega Del Sole S.r.l. Via Monterosso 1, 21010 Cardano al Campo (VA).

9. Controversy
In the case of disputes, the Court of the place of residence or domicile of the seller shall have exclusive jurisdiction.
La Botega Del Sole S.r.l., Via Monterosso 1, 21010 Cardano al Campo (VA), Italy

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